Return & Refund Policy

At Springstsales, we take pride in the quality of our timepieces. If you are not entirely satisfied with your purchase, we’re here to help. Our return policy is designed to be transparent and fair, ensuring a secure shopping experience for all watch enthusiasts.

1. 30-DAY RETURN PERIOD

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your watch must be in the same condition that you received it. Items returned after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. RETURN CONDITIONS

• The watch must be unworn, unsized, and in pristine condition.
• All original protective plastics/films, tags, and seals must be intact.
• The item must be in its original packaging.

3. HOW TO INITIATE A RETURN

1. Contact support at support@springstsales.com with your order number.
2. Follow the provided shipping instructions carefully.

4. RETURN SHIPPING FEES

5. REFUND PROCESS

Once approved, your refund will be processed within 3-5 business days. Please note that it may take 5 – 7 business days for the bank to post the refund.

6. DAMAGED OR DEFECTIVE ITEMS

If your watch arrives damaged, please notify us immediately at support@springstsales.com.

7. DUTIES AND TAXES

Please be advised that any original shipping charges, as well as **customs duties and taxes** paid at the time of purchase or upon delivery, are non-refundable. Only the actual purchase price of the timepiece will be credited back to your original payment method upon a successful return.