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Frequently Asked Questions (FAQs)
Welcome to the Springstsales Help Center. Here, we answer the most common questions regarding our timepieces and services. If you can’t find what you’re looking for, feel free to contact Alexander Pierce Gulakos and the team.
1. Shipping & Delivery
Q: What is your shipping cost?
A: We offer a simple flat-rate shipping fee of $6.99 for all orders within the United States. This ensures there are no hidden costs at checkout.
Q: How long will it take to receive my watch?
A: Order fulfillment takes 1-3 business days (Monday – Saturday). Once shipped, delivery typically takes 5-10 business days depending on your location. Please note that we do not process orders on Sundays.
Q: Do you provide tracking information?
A: Yes! Once your order is dispatched from our facility, you will receive an email containing your tracking number and a link to monitor your shipment in real-time.
2. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. The watch must be in its original, unworn condition with all packaging and tags intact.
Q: How do I start a return?
A: To initiate a return, please contact us at support@springstsales.com with your order number. Our team will provide you with the return shipping address and instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we will process your refund within 5-7 business days. The credit will automatically be applied to your original method of payment.
3. Products & Quality
Q: Are the watches water-resistant?
A: Water resistance varies by model. Please check the specific product description for the ATM rating. We recommend avoiding hot showers or saunas with any timepiece to preserve the seals.
Q: Who curates the collection at Springstsales?
A: Every watch is hand-selected and inspected by our founder, Alexander Pierce Gulakos, and our expert team in Watertown, MA, ensuring it meets our high standards for aesthetics and reliability.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed through secure, encrypted gateways.
Q: Is my personal information safe?
A: Absolutely. Springstsales is PCI DSS compliant and uses SSL encryption to protect your data. We never store your full credit card details on our servers.
Still have questions?
We’re here to help you find the perfect timepiece.
Email: support@springstsales.com
Address: 37 Eliot St, Watertown, MA 02472-2512, USA